Refund & Cancellation Policy

1. All Sales are Final

Due to the immediate access, digital nature, and infrastructure compute costs associated with the MercurAI Data Engine, GEO/AEO semantic pipelines, API Keys, and WebMCP Studio, all sales are final and non-refundable. Once a purchase is completed and access to the software or API has been granted, we cannot offer refunds, exchanges, or credits.

2. Digital Products Exemption

By subscribing to our service, you acknowledge that you are purchasing a digital license and cloud infrastructure access rather than a physical good. As such, statutory rights regarding the return of physical goods (including "cooling-off periods" where legally waivable for immediate digital downloads and API key provisioning) do not apply to MercurAI subscription tiers or API usage passes.

3. Subscription Cancellations

You may cancel your ongoing subscription at any time directly through your MercurAI Dashboard, your payment confirmation portal (Dodo Payments / Lemon Squeezy), or by writing to our support desk.

• No Prorated Refunds: Canceling your subscription prevents your payment method from being charged for the next billing cycle. We do not provide prorated refunds for any unused days, domain slots, or API credits remaining in your current billing cycle.
• Continued Access: If you cancel your subscription before the end of your current paid period, your WebMCP, GEO/AEO, and Data Engine access will remain fully active until the end of that billing cycle.

4. Exceptions and Billing Errors

We only grant refunds in the rare event of a verified technical billing error (e.g., duplicate charges for the same transaction) entirely on our end. We do not offer refunds based on a lack of usage, misunderstanding of the product capabilities, or inability to integrate the service into your specific architecture. If you believe a billing error has occurred, you must contact us within seven (7) days of the charge.

5. Contact Information & Response SLA

If you have any questions about this Refund Policy, encounter a Beta billing anomaly, or need assistance managing your subscription cancellation, please contact our support team at [email protected]. Please allow a maximum response time of 48 to 72 hours for ticket review and resolution.